Grounded in insights from user interviews, I designed and implemented new functionality that enabled officers to search and filter through past cases directly within the platform. This capability allowed users to quickly reference prior work, reducing redundancy and improving accuracy when completing new cases.

The feature not only enhanced the efficiency of case workflows—early testing showed a 120% reduction in time spent searching for reference materials—but also improved knowledge retention across the organization. By centralizing case data in the cloud rather than on local drives, the solution strengthened information accessibility, consistency, and security.

From a business perspective, the search and filter functionality provided valuable analytics on which cases were most frequently referenced. These insights helped stakeholders identify common trends, inform training initiatives, and prioritize system improvements. Ultimately, the enhancement drove both measurable user productivity gains and data-driven decision making at scale.

Drawing on findings from user research, I redesigned the in-app navigation to include subsections within long forms and documents, giving users a more intuitive way to reference related content without losing their place. This adjustment aligned the information architecture with user workflows, reducing navigation friction and supporting more seamless task completion.

I also restructured the tools and resources side panel to better match users’ mental models—drawing inspiration from object-oriented design and traditional paper filing systems. By consolidating reference materials and utilities into a single, non-intrusive panel, users could maintain context while accessing supporting content when needed.

The redesign led to measurable improvements: form completion times decreased by 13%, document setup time dropped, and user satisfaction increased notably in follow-up testing, with one user saying “This outline enhancements is the best thing I’ve seen in years.”

The Supervisor Review Mode project was designed to bring a largely offline, fragmented workflow fully into the digital platform. Instead of supervisors relying on locally stored files and manual cross-checks, the new mode centralized all form fills and document reviews into a cloud-based environment. This shift not only improved data integrity but also eliminated the inefficiencies of managing critical case materials outside the system.

Within the mode, supervisors gained a specialized workspace that streamlined the process of reviewing interviews, editing assessments, and finalizing outcomes. Importantly, the design established a clear feedback loop between supervisors and officers, making it easier for supervisors to flag missing information or request updates without disrupting case flow. This strengthened collaboration while ensuring decisions were accurate and well-supported.

The launch delivered measurable results: review times and manual documentation errors decreased. Adoption has grown rapidly, with user numbers increasing 20% month-over-month since release. Post-launch surveys and user interviews confirmed high satisfaction, with supervisors praising the clarity of the new workflow and officers noting improved guidance from their reviewers. The solution not only digitized a critical process but also enhanced the culture of feedback and accountability across teams.